Terms & Policies

May 15, 2018 3:25pm

APPOINTMENT BOOKING POLICY

For deposit appointments: We have appointments that require a deposit due to the amount of time booked in the schedule. A deposit is required to book an appointment online. When you come in for your appointment, you will pay the remaining amount (including taxes) after the service is done. The appointments require any cancelling or rescheduling to be done prior to 24 hours of your appointment, otherwise you’ll forfeit your deposit and must place another deposit if you want to re-book with us. If you have an appointment but have several questions that needs to be answered before you begin, it is best to book a consultation ahead of time. This will ensure that we can address all of your questions and concerns prior to your booked appointment, and then make the most out of the time you are paying us for. It is recommended to arrive approximately 10 minutes prior to your scheduled appointment.
The following services require paperwork and consent forms to be filled out, such as: Lash extensions, lash lifts, permanent makeup/ microblading, lash/brow tinting, henna, waxing, etc.
For lash services: Please arrive to your lash appointment free of makeup. If you are coming straight from school, work, or an event, please arrive early enough to remove your makeup prior to the scheduled start time.
For lash refills: Lashes needs to have at least 50% of lash extensions left for it to be considered acceptable for a refill. If you wear contact lenses: please plan to remove them for your appointment.
We do not recommend clients wearing contact lenses during the lash procedure as the fumes from the glue can irritate the eyes. When wearing contact lenses during the procedure, many issues may arise and will complicate and delay the lash procedure. For a smooth process with less complications, please remove your contact lenses for your lash appointment. For permanent makeup services: Please arrive approximately 10-15 mins early to review and fill out your paperwork.
Please ensure that you arrive to your appointment makeup free (brow clients can arrive with their brows filled in, but no other makeup).
Avoid caffeine the day of your appointment as this can thin the blood, which in turn can cause the pigment to be pushed out during the procedure and the pigment would not last as long. Keep in mind that you must avoid sweating for 14 days following the procedure.

LATE OR CANCELLATION

If you are going to be late to your appointment, please make sure to call us. Please be aware of any construction or road blocks on your route to the store and leave accordingly. If you are late, you will only receive your service for the remaining time in your appointment but will be charged for the full amount of the original service. If you are late beyond the amount of time we can accommodate you, you will be subject to the 25% late cancellation fee.

From time to time, our technicians might be delayed; something unexpected might arise during a treatment, a service may have taken longer than what was booked for, etc. Due to whatever reason we might be behind, please know that it is to ensure that we are trying to offer our clients the best service possible. With all our efforts, we do try to ensure to maintain the respectful time. Please keep this in mind when you’re attending your appointments to get the absolute best our of your time with us.

STORE POLICY

It is recommended to not bring your children to your appointments as it can be an unpleasant experience for the child due to the long procedure, and it may cause disruptions in your service as well as others, and we want to ensure that all our guests are able to have a wonderful and relaxing experience. Pets are not allowed in the store.

SHIPPING AND RETURNS POLICY

Online orders are only available domestically as we only ship within Canada. All orders submitted are considered final. It is recommended to double check purchases before submitting the orders. There are no cancellations available once the order’s submitted. Tracking ID will be provided via a shipping confirmation e-mail once the parcel has been shipped. Numi Lash & Brow Inc. is not responsible for any shipment delays made by the courier and is not liable for any lost or damaged parcels while in transit, or delays made by the courier. All items ordered during a sale or promotion are final, no exchanges will be allowed. Items purchased during the sale period are not considered valid for any exchanges. When ordering, please make sure all items are correct before placing the orders. Please note: Once the packages leave our facility we are not responsible for any additional fees, or damages. Any custom charges or fees are the sole responsibility of the purchaser. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost to receive any appropriate compensation regarding their order.

DELIVERY CONFIRMATION

Once orders are processed and shipped, you will be provided with an e-mail confirmation with a tracking ID. Once confirmed, we are no longer liable for any lost, stolen, or misplaced packages. It is very important for the purchaser to provide accurate address and contact information to avoid any confusion. For your protection, all orders require a signature upon delivery. Please ensure that all items you have ordered are delivered to a location where you will be present to sign. Contact the delivery company if you would like to waive the right to a signature, however, this will waive any insurance on your purchase from Numi Lash & Brow Inc. To avoid confusion, please be aware if you have given permission to waiver a need for a signature in the past by the delivery company. Contact the delivery company directly for any questions regarding the shipping. Delivery of parcels will be fulfilled by either Canada Post or UPS. If the final sale products you wish to order is not in stock, our warehouse team will notify you and appropriately refund you for the product immediately. For regular products that are not in stock, we will notify you about a delay in shipment and will ship all items once the item is in stock.

DAMAGED AND MISSING MERCHANDISE

Please inspect all items in your package upon delivery to ensure product conditions. If you believe an item is damaged or missing, please notify us via e-mail within 24 hours of delivery. It may be necessary for us to contact the courier company for damage purposes. In all cases the damaged merchandises must be returned along with the packaging materials. Numi Lash & Brows Inc. reserve the right to either replace the item or offer an in-authorization store credit towards other products. We cannot accept returns without prior authorization.

MERCHANDISE EXCHANGE/RETURNS

Numi Lash & Brow Inc. must be notified by e-mail within 10 business days of receipt of your merchandise to grant an exchange. Any orders past 10 days old are not returnable or refundable. Return shipping fees apply on exchanges. Once the items are inspected, you will be refunded accordingly via the payment you used to purchase with. All items need to be turned within 14 days of receipt. No exchanged accepted without prior authorization. All items in question must be in the unopened, original packaging. Return Address: Numi Lash & Brow Inc. Returns 2 nd Floor, 338 Preston Street, Ottawa, Ontario K1S 4M6 Canada IMPORTANT: When mailing your returns, please ensure you provide your name, our business name, e-mail address, contact number and reason for returning. Also keep all receipts and important documents that came with the package for a smooth return process.

CANCELLATIONS

All orders that are submitted are finalized, there is no room for cancellation once submitted. Therefore, please ensure that your orders are correct before submitting the orders.

DISCONTINUED PRODUCTS

No Credits, Refunds, or Exchanges allowed.

PRIVACY POLICY

Information we collect are as followed, Registration information, order placement information, contest registration, surveys, site features or through communication mediums (e-mail, Facebook, website, etc.). When ordering or registering, we may ask for your name, e-mail address, mailing address, phone number, credit card information or other information needed. Visiting our website does not require any information need, you can access it anonymously. However, like many websites, we use “cookies” to enhance your experience and gather information about visitors and visits to our websites. For more information about cookies and how we use them, please refer to the “About ‘cookies’” section below. We also collect information about gift recipients to fulfill the gift purchase. Information we collect for gift recipients are not used for any marketing purposes. How will we use your information? From the information from registration, purchases, promotions, response to marketing communications, website features, or any other features affiliation with our business, we will use them as followed: To personalize your site experience. To allow us to deliver the most appropriate content and product offerings in which you are most interested in. To allow us to give better service to you as a customer in responding to your customer service requests and concerns. To quickly process any issues, confusion and transactions being made. To administer a contest, promotion, survey, or other site feature to enhance business to customer relations. If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mails from us, please refer to the “How can you opt-out, remove or modify information you have provided to us?” section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. You will be given an opportunity to be on our e-mail list, ‘members only’ content, and receive e-mail communication from us via your participation in marketing programs (registration or other site features) if interested. For your protection We will implement various amounts of security measures to maintain the safety of your personal information. Your personal information is important and will only be use appropriately. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to our systems. About ‘cookies’ Cookies are small files that a site or the service provider will transfer from your hard drive through your Web browser (with your authorization) to enable the site’s or service provider’s system to recognize your browser and store certain information. For instance, we use cookies to help with remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activities, this enables us to enhance your shopping experiences with our site. These service providers are not permitted to use the information we collected on our behalf except to help us conduct, enhance, and improve our business to customer relations. You can choose to have your computer warn you about cookie usage every time it is being sent or may choose to turn off all cookies. This is possible through your browser settings. Each browser is a little different, therefore, it is recommended to use the Help menu for any assistance. When cookie feature is turned off, you will not be able to access many site features that require cookies and may dull the site experience. It is possible to contact us by telephone for can orders. Information disclosure to outside parties We do not sell, trade, or otherwise transfer any information to outside parties. Your information is very important and is only used for our business to customer relations. We do not transfer any information regarding your personally identifiable information. When there is any transfer of information you will be notified in advanced except described below. “Outside parties” does not include, website hosting partners, or any other partners that assist us in operating our website, conduction our business, or in servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the “My Account” section. Please note: due to the e-mail production schedules, you may receive emails already in production. You may delete your information through “My Account” section of our website and manually remove your shipping address, billing address, and payment information. Please note that we may maintain information about an individual sales transaction to service that transaction and for record keeping.

Third Party links To provide you with increased value, we may include third party links on our site. There linked sites have separate and independent privacy policies. We, Numi Lash & Brow Inc. have no responsibility or liability for the content or activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites, this includes specific links that do not work. Changes to our policy If whenever we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. Information collected prior will not be affected in anyway by the new policies. Questions and feedback We welcome any questions, comments, and concerns about privacy. Please send us any feedback pertaining to privacy, or any existing issues. Online policy only This online privacy policy applies only to information collected through our website and not to information collected offline. Your consent By using our web site and or any affiliated features of the site and our business, you consent to our privacy policy.

TERMS AND CONDITIONS

This website is operated by Numi Lash & Brow Inc. Through out the site, the terms ‘we’. ‘us’ and ‘our’ refers to Numi Lash & Brow Inc. Numi Lash & Brow Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms. Conditions, policies, and notices stated here. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.